Terms & Services - XEV Group

1. Agreement to Terms

By accessing and engaging XEV Group's services, you agree to be bound by these Terms and Services. These terms apply to all visitors, users, and others who access or use our services.

If you disagree with any part of these terms, you may not access our services.

2. Services Description

XEV Group provides comprehensive digital marketing and internet marketing services including but not limited to:

Digital marketing strategy and consultation
Search engine optimization (SEO)
Social media marketing and management
Content creation and marketing
Email marketing campaigns
Brand development and strategy
Analytics and performance tracking
Paid advertising management (PPC, social ads)

3. Client Responsibilities

Clients agree to:

Provide accurate and complete information necessary for service delivery
Grant timely access to necessary accounts, platforms, and materials
Provide prompt feedback and approvals when requested
Maintain ownership and responsibility for all account credentials
Comply with all applicable laws and platform policies
Ensure all provided content does not infringe on third-party rights

4. Payment Terms

All fees are due as specified in the service agreement. Payment terms include:

Initial setup fees are due before work commences
Monthly retainer fees are due on the 1st of each month
Project-based fees follow the payment schedule outlined in the proposal
Late payments may incur a 1.5% monthly interest charge
Services may be suspended for accounts 30+ days past due
All prices are in USD unless otherwise specified

5. Service Level & Deliverables

XEV Group commits to:

Deliver services in a professional and timely manner
Provide regular reporting as outlined in the service agreement
Respond to client inquiries within 24-48 business hours
Maintain confidentiality of client information
Use industry best practices and ethical marketing techniques

However, we do not guarantee specific results, rankings, or revenue outcomes as these depend on numerous factors outside our control.

6. Intellectual Property

Upon full payment, clients retain ownership of:

All custom content created specifically for the client
Campaign materials and creative assets
Strategy documents and reports

XEV Group retains ownership of:

Proprietary methodologies, processes, and tools
Pre-existing templates and frameworks
The right to showcase work in our portfolio (with client approval)

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This includes business strategies, financial information, customer data, and any information marked as confidential. This obligation continues for 2 years after termination of services.

8. Contract Duration & Termination

Service agreements typically include:

Initial term as specified in the service agreement (commonly 3-12 months)
Either party may terminate with 30 days written notice
Clients remain responsible for payment through the notice period
Early termination without cause may result in early termination fees
Upon termination, all client materials will be returned within 14 days
Access to accounts and platforms will be transferred back to client

9. Limitation of Liability

XEV Group shall not be liable for:

Changes to search engine algorithms or social media platform policies
Account suspensions by third-party platforms
Loss of data due to platform changes or technical issues
Indirect, consequential, or incidental damages
Lost profits or business opportunities

Our total liability shall not exceed the fees paid by the client in the 6 months preceding the claim.

10. Warranties & Disclaimers

We warrant that:

Services will be performed professionally and competently
We have the right to provide the services offered
Services will comply with applicable laws and regulations

However, services are provided "as is" without guarantees of specific results. Digital marketing outcomes depend on many factors including market conditions, competition, budget, and client cooperation.

11. Refund Policy

Our refund policy is as follows:

Setup fees and completed work are non-refundable
Monthly retainers are non-refundable once the service month begins
Unused portions of prepaid services may be refunded at our discretion
Ad spend and third-party platform fees are non-refundable
Disputes must be raised within 30 days of the invoice date

12. Third-Party Services

We may utilize third-party tools, platforms, and services to deliver our services. These may include analytics platforms, advertising networks, email service providers, and other marketing tools. Clients may be required to agree to the terms of these third-party services. We are not responsible for the actions, policies, or service interruptions of third-party providers.

13. Data Protection & Privacy

XEV Group is committed to protecting client data:

We comply with applicable data protection laws (GDPR, CCPA, etc.)
Client data is stored securely and encrypted where appropriate
We only collect data necessary for service delivery
Data is not shared with third parties except as necessary for services
Clients have the right to request data deletion upon termination

14. Force Majeure

Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, internet or utility failures, or other unforeseeable events.

15. Modifications to Terms

XEV Group reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of services after changes constitutes acceptance of the modified terms. Material changes will be communicated to active clients via email.

16. Governing Law & Dispute Resolution

These terms shall be governed by the laws of the jurisdiction in which XEV Group operates. Any disputes shall be resolved through:

Good faith negotiation between parties
Mediation if negotiation fails
Binding arbitration if mediation is unsuccessful
Each party bears their own legal costs unless otherwise determined

17. Contact Information

For questions about these Terms & Services, please contact us:

Email: legal@xevgroup.com
Phone: +1 (555) 123-4567
Address: 123 Digital Avenue, Suite 500, Marketing City, MC 12345

Last Updated: October 10, 2025